Epicor Kinetic Support & Managed Services
JC ERP provides ongoing Epicor support for manufacturers that need experienced help without hiring a full-time ERP administrator.
Epicor support that knows your environment
Managed support works best when the consultant understands your configuration, customizations, processes, and people. JC ERP provides a named point of contact for daily questions and deeper technical work, with tickets tracked so your team can see where time is going.
Tier 1 work can include user questions, security changes, printing problems, and basic corrections. Tier 2 work can include configuration changes, BPM and BAQ fixes, data corrections, integration failures, performance investigation, and coordination with Epicor support when the issue belongs to the platform.
Typical scope
- User questions and how-to guidance
- Security and access requests
- Printing, forms, and report issues
- Configuration changes
- BPM, Function, and BAQ fixes
- Integration failures and data repair
- Performance investigation
- Epicor support case coordination
Fractional Epicor administration
Many midsize manufacturers need experienced administration but not another full-time employee. A fractional model keeps version updates, security review, documentation, and improvement planning from becoming quarterly emergencies.
Typical scope
- Update and patch testing
- Security and access reviews
- Customization inventory
- Documentation maintenance
- Quarterly improvement roadmap
- Vendor and license coordination
Need help with Epicor?
Tell us what the system is doing, what you expected, and which Epicor version you run. We will tell you what kind of engagement fits the problem.